Thatched Cottage
Thatched Cottage - Holiday lets

1 Contract Hire
The Contract of Hire will be between the owner (the Owner) of the property and you the customer (Visitor).

2 Agreement
The booking form will form an agreement on these Terms and Conditions (the 'Agreement') between the Visitor and the Owner for the holiday rental of the cottage shown on the booking form or as otherwise agreed in writing by The owner and the Visitor (the 'Accommodation').

2.1 The Owner permits the Visitor to occupy the Accommodation for the period shown on the booking form ("Holiday Period") together with the use of the furniture, fixtures and effects. It excludes any rights of tenancy.

2.2 The Visitor will be responsible for all payments and for any damage whether caused by the Visitor or his or her party. References to 'party' in these Terms and Conditions will include the Visitor's family, servants, agents or guests. The Visitor agrees to make his or her party aware of these terms and conditions.

3 Security Deposit
A security deposit of between £150 and £500 is required with your balance of hire. This will be held in the form of a cheque payment and will be held for up to 28 days after your departure from your holiday accommodation. We will claim against the security deposit for the repair or replacement of any breakages, losses or damage to the property or contents (fair wear and tear excepted as we do understand that sometimes minor accidents do happen). If you have any breakages, please let us know as soon as possible so that we can make any necessary replacements for the benefit of subsequent guests. Please note that damages and losses are not limited to the security deposit and any costs in excess of this amount will be invoiced and payable in full without delay. The security deposit will also be used to cover any additional costs of cleaning if the property is left dirty or if vacated later than the stated time on the day of departure.


4 Final Payment
The full balance of the total holiday cost to be paid no later than 28 days before arrival. Late bookings of less than 14 days to be paid in cash to owner on arrival(including the deposit). All cheques to be made payable to "Thatched Cottage".

5 Cancellation
Cancellation within 8 weeks of your holiday will forfeit the full hire amount paid (or due) unless the property can be re-let. In which case, 20% of the deposit will be payable to cover administration and re-letting costs. The booking fee is non refundable. Cancellation more than 8 weeks prior to your holiday, the deposit will be refunded less a 20% charge to cover administration costs. The booking fee is non refundable.

6 Right To Refuse/Alter
6.1 The Company reserves the right to refuse any booking.

6.2 The owner reserves the right to cancel or alter arrangements made for the Visitor whether before or during the relevant visit (a) in any circumstance which arises from or is attributable to acts, events, omissions or accidents beyond the reasonable control of the Owner or (b) where in the reasonable opinion of the Owner deems it is necessary to perform or complete essential remedial or refurbishment works.

6.3 If a booking has to be cancelled by the Owner, it will take reasonable steps to offer an
alternative booking. If the owner is not able to offer such an alternative or the Visitor does not accept the alternative offered or the altered holiday arrangements (as the case may be), the Owner will return to the Visitor the relevant proportion of the money paid by the Visitor in respect of the Accommodation and will not otherwise be liable for any loss caused by cancellation or alteration if it arises out of circumstances beyond its control.

7 Visitor Accommodation Limitation

Occupation must be limited to the maximum number of persons for the Accommodation stated on the website.

8 Joint Bookings
The booking should be made in one name only and that person (the Visitor) shall not, without the written consent of the owner, assign the booking.

9 Services
Unless otherwise stated in writing, the holiday price will include all charges for water, gas, electricity, or oil. Visitors must comply with the instructions found in the welcome folder regarding the appropriate fuel for use on open fires or stoves within the Accommodation. Any damage caused by using inappropriate fuel will be charged to the Visitor.

10 Loss of Visitor Property
10.1 Except as indicated below, the Owner cannot be held responsible for loss or damage to
any belongings, or for injury sustained by the Visitor or members of his or her party during their stay at the Accommodation. The Owner excludes liability for loss or damage to any belongings, or for death or injury sustained to the Visitor or members of his or her party during their stay at the Accommodation

10.2 The Visitor shall be liable for and indemnify the Owner against any liabilities, damages,
claims, costs, losses (whether direct or indirect and including loss of profits) and expenses incurred or paid by the owner arising from the Visitor's use or occupation of the Accommodation which arise from any breach by the Visitor of his or her obligations under the Agreement or from any negligence or wilful default of the Visitor and/or the Visitor's party.

11 Pets
Our properties do not accept pets unless it is clearly stated that pets are welcome on our
website. Bookings that include dogs are done so on the understanding that all flea, worming treatments and vaccinations are up to date and on the condition that they are not allowed upstairs, on the furniture, and especially the beds, nor left unattended in the accommodation. There must be no evidence that a pet has been at the property upon departure. A charge of £20 per week will be made for each dog (guide dogs for the blind and hearing dogs for profoundly deaf people excepted). No other domestic pets can be accepted in the holiday properties. Please obtain formal confirmation in writing if you require to accommodate a pet. The pet owner will be responsible for reimbursing the owner for any damage caused.

12 Right of Entry
The Owner and/or its agents reserve the right to enter the Accommodation at any reasonable
time for reasonable cause. This includes the undertaking of unforeseen (internal and external) remedial repairs together with any annual external re-decoration for which access to the inside of the Accommodation may be required. External windows and doors may be opened during this process.

13 Visitor Obligations
13.1 The Visitor undertakes to keep the Accommodation and all the furniture, fixtures and effects in the same state of repair and condition as at the commencement of the booking period (reasonable wear and tear excepted) and shall pay to the Owners the value of any part of the Accommodation, furniture, fixtures, fittings and effects so destroyed or damaged as to be incapable of being restored to its previous condition. Breakages and damage must be reported as soon as possible.

13.2 The Visitor must allow the Owner and/or its agents to enter the Accommodation to inspect
the state of it, on reasonable notice, save in emergency when immediate access must be granted.

13.3 The Visitor must not use the Accommodation or allow its use for any dangerous, offensive, noisy, illegal or immoral activities or carry on there any act that may be a nuisance or annoyance to the owner or the Company or to any neighbours.

13.4 The Visitor and his or her party must comply with any reasonable regulations relating to the Accommodation of which the Visitor has written notice. Such regulations will be found in the welcome folder in the Accommodation, typical examples would include any local conditions regarding parking, waste disposal, recycling etc.

13.5 Smoking is not permitted in any part of the Accommodation and the Visitor and any member of his or her party undertakes not to smoke inside the Accommodation.


14 Property Cleanliness
The Visitor agrees to ensure that the Accommodation is left clean and tidy. The Visitor agrees to pay an additional reasonable charge to cover the expense of additional, unusual cleaning required because the Visitor fails to comply with this clause.

15 Family Occupation
15.1 The Accommodation shall be for family use only, not for youth groups or other groups or student parties. Sleeping in tents or motor vehicles adjacent to the Accommodation is not permitted.

15.2 The Agreement is personal to the Visitor. The Visitor must not use the Accommodation except for the purpose of a holiday by the Visitor and the Visitor's party during the Holiday Period, and not for any other purpose or longer period.

15.3 The maximum occupancy of the Accommodation shall not be exceeded. If the Visitor wishes to hold any function or celebrations exceeding this limit it must first obtain the written permission of the Owner. If permission is granted, an additional charge will be levied.

16 Advance Bookings
All properties can be booked well in advance. It is advisable to book early to avoid disappointment,
particularly over school holiday periods.

17 Comments/Complaints
Every reasonable care will be taken to ensure that the Accommodation is presented to visitors to a high standard. Should the Visitor find on arrival or during their stay that there is a problem, or cause for complaint, the Visitor must immediately contact the owner or the local representative. Reasonable steps will then be taken to assist the Visitor. The Owner will not normally make any refunds in respect of complaints made after the Visitor's departure from the Accommodation if the Visitor did not make the complaint or the problem known to the owner or local contact during the holiday. If the Visitor wishes to comment on his or her stay please contact the owner.

18 Arrival and Departure Times
18.1 Adherence to the arrival and departure times forms part of the Agreement and any stay that extends over this period will be subject to a charge being made for additional days. It is not normally permitted. Arrival time is after 3.30pm on the first day of the holiday and Departure time is before 10.00am on the last day of the holiday or as advised separately by the Owner.

18.2 The Visitor will be issued with a set of keys to the Accommodation on the first day of the Holiday Period and the Visitor must return them on the last day of the Holiday Period or the date of departure, if earlier. Failure to do so will incur the cost of a replacement set.

19 Right to Evict
The Owner and /or its agents reserves the right to ask the Visitor and his or her party to leave
the property (without compensation being payable to the Visitor or any member of his or her party) if this is deemed necessary by the Owner and /or its agents where if there is a serious breach by the Visitor of the Agreement or their behaviour is such as to endanger the safety of the property or staff. If any complaints are made of anti-social behaviour or unreasonable breakages or damage occurs or smoking restrictions are not observed we shall give the Visitor an opportunity to rectify the breach and failure to do so shall entitle the Owner or agents to terminate the agreement.

20 Notices
Any notice to be served on the Visitor under the Agreement may be given during the Holiday Period by delivery through the letterbox or putting under the front door of the Accommodation and shall be deemed to have been received upon the expiration of 24 hours after service.

21 Severance
If any provision of this Agreement is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions and the remainder of the provision in question shall not be affected.

22 Rights of Third Parties
The Contracts (Rights of Third Parties) Act 1999 might give rights to third parties who are not parties to this contract. The parties agree that this will not apply and that, only those signing the contract shall have rights and obligations under it.

23 No Smoking Policy
There is a strict no smoking policy in all of our properties

24 Headings
The headings in this document are included only for convenience, and do not affect the meaning of the clauses to which they relate.

25 No Tenancy
The Agreement is for the Holiday Period and is not intended to create the relationship of Landlord and Tenant between the Visitor and the Owner. The Visitor shall not be entitled to a tenancy, or to any assured shorthold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or upon termination of the Agreement.

26 Governing Law
The construction, validity and performance of the Agreement shall be governed by the law of England and Wales, and both parties submit to the non-exclusive jurisdiction of the UK Courts.

27 Our details
Whilst we endeavour to make our details accurate and reliable, if there is any point which is of particular importance to you, please contact the owner and we will be pleased to check information. The mention of any appliance and/or services in these particulars does not imply that they are in full and efficient working order.